How It Works
How does the pet emergency service work ?
Anytime, anywhere, at 3 am on a Sunday morning or on New Year's Eve, Veteris will always lend you an attentive ear and provide the necessary state-of-the-art veterinary care for your pet in need. Start by calling us and we will be happy to walk you through our whole process that you can discover below.
Step one
The Phone Triage
Veteris is available 24/7 and will always answer your call. If you are worried about your pet, don't hesitate: pick up your phone and you will be directly connected to one of our skillful Registered Veterinary Nurses. They will help you assess your situation and will determine with you the severity of your pet’s emergency.
Step two
The Short Wait
While you wait for our Emergency Veterinary Surgeon, it is understandable that you might be anxious to help your pet. The Veteris Nurse helping you will endeavour to assist you over the phone anyway she can, by delivering you precise advice specific to your pet and your emergency situation.
Although most of the time, simply isolating your pet in a safe and calm environment under your constant supervision is all that is required. Our veterinarian will handle the rest.
Step three
The Emergency Consultation
While reviewing with you your pet’s clinical history and all the information essential to his understanding of the current situation, our experienced Emergency Veterinary Surgeon will perform a full examination to assess your pet’s health.
After which he will be able to provide you with his conclusion and advise the best course of action ranging from on-the-spot diagnostic tests to targeted medication in order to help your pet in the best possible way.
Step four
The Consultation Report
Once your Veteris vet has taken good care of your pet, you will be presented with a transparent and itemised invoice. The vet will help you settle the invoice with several payment methods. Within 24h following the consultation, you'll receive a detailed clinical report and the previous invoice on your email address. These files can be used to make a claim with your insurance.
Step five
The Continuity of Care
If you're a still worried for your pet's health after the consultation, don't hesitate to call us back. One of the vet supervising the triage team will get back to you immediately. All your pet's medical details are shared among the team to ensure an optimal follow-up.
On the very morning that follows our consultation, your regular vet will receive the detailed clinical report. We do believe that sharing as quickly as possible any clinical data or test results with your regular vet is a key point to guarantee you pet's health.
Prices
High end home veterinary care. Regular Fees.
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The pets we cared for...
Testimonials
...and what they thought about our service.
Frequently asked questions
Do you have additional questions?
We’ve shared some of our most frequently asked questions, if you can't find an answer to your question please contact us!