Clinical Director copy

Job Description:

Full job description

About Veteris:

Veteris is a dynamic company dedicated to providing exceptional pet emergency care services. We are on a mission to create a secure foundation for the future of Veteris through structured operations and growth.

At Veteris, we place a strong emphasis on our human-centric approach. We believe in creating the ideal workplace through teamwork and a shared commitment to our mission.

Role Overview:

We seek an enthusiastic, approachable, process-obsessed Operations Manager to join our team. This non-clinical role is pivotal in ensuring the smooth operation of our three business units: The Triage Team, Veteris-Mobile, and Veteris-Shoreditch 24/7 Urgent Care. Your mission is to enhance the efficiency of these units in order to deliver top-notch care to our patients.

Key Responsibilities:

Team Management:

• Join the current Operation Manager to oversee a team of clinical and non clinical staff member (Veteris Mobile and Veteris Shoreditch) based in London.
• Ensure seamless operations to enhance efficiency and patient care.
• Manage flexible rosters and coordinate rota submission from different teams
• Support and oversee the monthly payroll submission
• Monitor time management & night staff commission.
• Handle recruitment, conduct interviews, and source candidates for clinical and non-clinical roles.
• Conduct one-to-one performance / mental health reviews with Veteris Mobile and Veteris Shoreditch Teams. (frequency to determine)
• Participation in the integration of new business units.

Interdepartmental Communication:

• Serve as the interface between founders and Veteris Mobile and Veteris Shoreditch teams.
• Oversee account consolidation and liaise with the Triage team to address outstanding debts.
• Liaise with the inventory/stock manager and oversee maintenance tasks for stock, equipment, buildings and vehicles for Veteris-Mobile and Veteris-Shorectich.
• Handle customer complaints in conjunction with the clinical team at the group level.
• Seek opportunities for efficiency improvements and synergies between business units.
• Create or enhance documentation to enable each business unit to operate independently 24/7.
• Gradually help staff each business unit to operate independently 24/7.
• Lead on identifying, recording and managing non-clinical risks.

Relationship Building:

• Maintain strong and friendly relationships with referring practices.
• Collaborate closely with founders.
• As part of the Senior Leadership Team, provide weekly, monthly, and quarterly reports and attend relevant meetings

Candidate Profile and Requirements :

The ideal candidate will:

• Demonstrate strong organisational skills.
• Pay meticulous attention to detail.
• Possess excellent communication skills and actively seek feedback from clinical and non-clinical teams.
• Be confident in making balanced decisions under pressure and prioritizing tasks based on deadlines and importance.

Requirements:

• Experience in the pet care industry as a veterinary surgeon is required.
• The candidate might be a former veterinary surgeon wishing to leave clinical work. Emergency and critical care background could prove helpful.
• Open-mindedness to embrace our unique approach, combining mobile and brick-and-mortar emergency care.
• Based in London.
• Sound IT knowledge and experience in using different programmes
• Full clean driving licence
• All applicants must demonstrate that they have the Right to Work in the UK to be considered for this role.
• An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicant’s suitability for positions of trust, Veteris complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed.

Diversity and Inclusion

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from currently under-represented groups because greater diversity leads to exceptional results and provides a better working life.

Induction:

Your induction into the role will be gradual, with immersive days spent getting to know each business unit. We invest significant time and energy into our team, believing it's the key to creating the workplace of our dreams.

Join us in shaping the future of emergency pet care at Veteris. We invite you to apply if you're passionate about our mission and meet the qualifications.

Job Type: Full-time

Pay: £43,575.00-£51,707.00 per year

Benefits:

• Additional leave
• Bereavement leave
• On-site parking
• Private medical insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Veterinary Surgeon: 2 years (required)

Work Location: In person

Responsibilities:

Desired Skills: